Welcome to Stylish Shoes Deal, your premier destination for fashionable footwear and accessories at unbeatable prices. We want your shopping experience to be as smooth as possible, which is why we’ve created this comprehensive guide to our shipping and returns processes.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to get your stylish shoes and accessories to you:
- Standard Shipping (£12.95) – via DHL or FedEx
- Delivery within 10-15 business days after dispatch
- Recommended for faster delivery
- Includes tracking
- Free Shipping – via EMS (for orders over £50)
- Delivery within 15-25 business days after dispatch
- Order value must exceed £50
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.
Returns & Exchanges
We want you to love your purchase from our collection of trendy footwear and accessories. If you’re not completely satisfied with your chunky trainers, evening bags, or any other item, we offer a hassle-free returns process.
Key Return Information
- Return window: 15 days from receipt of order
- Condition: Items must be unworn, unwashed, with tags attached and in original packaging
- Required: Proof of purchase must accompany all returns
Non-Returnable Items
For hygiene reasons, we cannot accept returns on the following items unless they are faulty or not as described:
- Gloves
- Flat Sandals
How to Return an Item
Follow these simple steps to return your casual shoes, trainers, or fashion accessories:
- Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
- Wait for approval – We’ll email you a Return Authorization Number within 2 business days
- Package your item securely in the original packaging with all tags attached
- Ship your return to: Cheap Shoes Store Returns
50 Edward St
Sheffield, GB S3D 1HZ - Keep your tracking number – We’re not responsible for lost return shipments
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service for your protection.
Refund Process
Once we receive and inspect your return:
- Refund timing: 3-5 business days after processing
- Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Note: Original shipping fees are non-refundable
Exchange Process
Want to exchange your heeled sandals for a different size or swap your platform trainers for another style?
- Follow the standard return process above
- Include a note specifying your desired exchange item
- We’ll ship your new item once we process the return (additional shipping charges may apply)
Faulty or Incorrect Items
If you received damaged, faulty, or incorrect items (like wrong mule sandals or defective clutch bags):
- Contact us immediately at [email protected]
- Include photos of the issue
- We’ll arrange a free return label if needed
Return Request Template
Use this template when emailing your return request:
Subject: Return Request – Order #[Your Order Number]
Dear Stylish Shoes Deal Team,
I would like to return/exchange the following item from my order #[Your Order Number]:
Product Name: [e.g., “Chunky Trainers in Black”]
Size/Color: [if applicable]
Reason for Return: [e.g., “Incorrect size”, “Changed mind”, etc.]
Please advise next steps for my return.
Best regards,
[Your Full Name]
[Your Contact Number]
Need Help?
Our Sheffield-based customer service team is happy to assist with any questions about our shipping or returns policy. Contact us at [email protected].
While you’re here, why not browse our latest collection of brogues and loafers or check out our new arrivals in fashion accessories?