At Stylish Shoes Deal (operated by Cheap Shoes Store), we want you to be completely satisfied with your purchase of our fashionable footwear and accessories. If you’re not happy with your chunky trainers, cross body bags, or any other item, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In the original packaging
  • Accompanied by proof of purchase

Please note: For hygiene reasons, we cannot accept returns on gloves and flat sandals unless they are faulty or not as described.

How to Return an Item

Follow these simple steps to return your casual shoes or evening bags:

  1. Contact us within 15 days of receipt at [email protected] with your order number and return reason
  2. Wait for approval – we’ll email you a Return Authorization Number within 2 business days
  3. Package your item securely in the original packaging
  4. Ship your return to:
    Cheap Shoes Store Returns
    50 Edward St
    Sheffield, GB S3D 1HZ
  5. Keep your tracking number – we’re not responsible for lost return shipments

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service.

Refund Process

Once we receive and inspect your return:

  • Refund timing: 3-5 business days after we process your return
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Shipping fees are non-refundable

Exchange Process

Want to exchange your heeled sandals for a different size or swap your platform trainers for another style?

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. We’ll ship your new item once we process the return (additional shipping charges may apply)

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Stylish Shoes Deal Team, I would like to return/exchange the following item from my order #[Your Order Number]: Product Name: [e.g., “Chunky Trainers in Black”] Size/Color: [if applicable] Reason for Return: [e.g., “Incorrect size”, “Changed mind”, etc.] Please advise next steps for my return. Best regards, [Your Full Name] [Your Contact Number]

Faulty or Incorrect Items

If you received a damaged, faulty, or incorrect item (like wrong mule sandals or defective clutch bags):

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll arrange a free return label if needed

For any questions about our returns policy, don’t hesitate to contact our Sheffield-based team at [email protected].

While you’re here, why not browse our latest collection of brogues and loafers or check out our new arrivals in fashion accessories?