Welcome to Stylish Shoes Deal’s FAQ section! We’ve compiled answers to the most common questions about our fashion-forward footwear and accessories. Whether you’re curious about delivery times, returns, or our product range, you’ll find the information you need below.
Product Questions
What types of products do you offer?
We specialise in affordable, on-trend footwear and accessories including:
- Brogues and loafers for smart occasions
- Casual trainers and chunky statement footwear
- Heeled and flat sandals for every season
- Stylish bags (clutch, cross-body, and evening styles)
- Fashion accessories to complete your look
Are your shoes true to size?
Our shoes generally follow standard UK sizing. Each product page includes detailed sizing information, and we recommend checking these specifications before ordering. If you’re between sizes or unsure, we suggest sizing up for comfort.
Do you offer wide-fit options?
Currently, we focus on regular width footwear. However, some of our styles (particularly trainers and loafers) naturally accommodate wider feet. Look for styles described as “roomy” or “generous fit” in the product details.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an account” after entering your email address. This allows you to track orders, save your details for faster checkout, and view your order history.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery, which means we’re unable to modify orders once placed. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to assist.
Payment Options
What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment details. All transactions are processed through secure payment gateways – we never store your full payment information on our servers.
Delivery Information
What delivery options are available?
We offer two convenient delivery options:
- Express Shipping (£12.95): Via DHL or FedEx with 1-2 day processing and 10-15 day delivery after dispatch (tracked)
- Free Standard Shipping: On orders over £50 via EMS with 1-2 day processing and 15-25 day delivery after dispatch
Do you ship internationally?
Yes! We ship worldwide from our Sheffield warehouse, excluding some remote areas and parts of Asia. International customers should allow extra time for customs clearance.
How can I track my order?
For Express Shipping orders, you’ll receive a tracking number via email when your order is dispatched. Standard Shipping via EMS may not include tracking depending on your location.
Returns & Exchanges
What is your returns policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, in original packaging with all tags attached. Simply email us at [email protected] to initiate your return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or we’ve made an error with your order. We recommend using a tracked service for returns.
How long do refunds take?
Once we receive your returned items, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Still Have Questions?
Our friendly customer service team is always happy to help. Contact us at [email protected] or write to us at:
Stylish Shoes Deal50 Edward St
Sheffield, GB S3D 1HZ
United Kingdom
We aim to respond to all enquiries within 24 hours during business days (Monday-Friday).